Question 1

Why would I send emails through Recall24?

Accepted Answer

Because sometimes “Send” shouldn’t be final. You already use email every day. Recall24 gives you a 24-hour safety net if you send something to the wrong person, attach the wrong file, send the wrong information — or simply change your mind. Send normally. Recall when you need to.

Question 2

But I already have “Undo Send” or email recall. Why do I need Recall24?

Accepted Answer

Gmail and other email services can give you a few seconds to undo a send, while email recall features can depend on the email provider and specific requirements. Recall24 gives you up to 24 hours to recall access to a message sent through Recall24. That means you don’t have to notice your mistake immediately. You can realise it later — and still have a chance to recall access to the message.

Question 3

What if I never need to recall an email?

Accepted Answer

That’s the point. You don’t use Recall24 because you expect to make mistakes. You use it because you want a safety net for the emails that matter. Most of the time, you send your email and move on. If something goes wrong, Recall24 is there.

Question 4

Will Recall24 change the way I use email?

Accepted Answer

No. You keep using Gmail or Outlook as normal. Recall24 works on top of the email you already use. There’s no new inbox and no new email provider to learn.

Question 5

Why would the recipient want to receive a Recall24 email?

Accepted Answer

They don’t need to do anything differently. Recipients don’t need a Recall24 account or extension to receive or access your message. If you recall it, access to the Recall24-controlled message is revoked.

Question 6

Can I really recall an email after it has been sent?

Accepted Answer

Yes. Recall24 gives you up to 24 hours to recall access to a message sent through Recall24. The 24-hour period is a recall window — not a message expiration time.

Question 7

What exactly happens when I recall an email?

Accepted Answer

Recall24 deletes the message text, the files can no longer be opened or downloaded, and anyone who opens the link sees that the message was recalled. The recall action is recorded in your Recall24 dashboard. Recall24 cannot control copies, screenshots or information the recipient may have already saved outside Recall24.

Question 8

What happens after the 24-hour recall window?

Accepted Answer

After 24 hours, the recall window closes. You can no longer use Recall24 to recall access to that message. If you did not recall it during the 24-hour window, the message does not automatically disappear after 24 hours.

Question 9

Does the recipient need Recall24?

Accepted Answer

No. The recipient does not need to install Recall24, create an account, or use a specific email provider to access the message.

Question 10

Can I send emails with attachments?

Accepted Answer

Yes. Up to 10 files, 4 MB each and 20 MB in total. Program files such as .exe are blocked. Recipients open the files through the same secure link, and after a recall they can no longer open or download them.

Question 11

Is the subject line protected?

Accepted Answer

No. The subject stays visible in the recipient's inbox, also after a recall. Keep sensitive details in the message text or the attachments.

Question 12

Can I choose when Recall24 is used?

Accepted Answer

Yes. In your Recall24 settings you choose one of four options, and you can change it at any time: Ask for outside recipients (the default): when you click Send, Recall24 asks "Send with Recall24?" if anyone is outside your company. Ask for every email: Recall24 asks before every email you send. Always use: emails to people outside your company are sent with Recall24 automatically, without asking. Off: Send works as usual, and you use the Recall24 button when you want it.

Question 13

What is an Incident Report?

Accepted Answer

An Incident Report is a factual record of what happened with a recalled message. Depending on the information available, it can include details such as: When the message was sent When recall was requested Access status When access was revoked Other relevant message and event timestamps Incident Reports are designed to provide a clear record of the event. They are not a legal or compliance determination.

Question 14

How do I install Recall24 for Gmail?

Accepted Answer

Click Install for Gmail and sign in with your Google account. Then click Add to Chrome to add the Recall24 extension from the Chrome Web Store. Come back to the Recall24 tab and it connects by itself. Open Gmail and you’ll see Send with Recall24 next to Send. It takes about a minute, on a computer with Chrome.

Falsche E‑Mail gesendet?
Sie haben 24 Stunden Zeit,
um sie zurückzunehmen.

„Senden rückgängig“ und der Outlook-Rückruf stoßen schnell an Grenzen.

SO FUNKTIONIERT ES

Recall24 direkt neben „Senden“. Auf Wunsch automatisch.

Für die E-Mails, die Sie gern zurücknehmen würden.

Für die E-Mails, auf die es ankommt.

Was ist passiert? Der Bericht zeigt es.

Für alle, die täglich E-Mails an Kunden, Patienten und Gäste schreiben.

IHRE E-MAIL BLEIBT IHRE E-MAIL.

Das sagen Nutzer

RECALL24 INSTALLIEREN

Häufige Fragen

Testen Sie Recall24 kostenlos.

Kennen Sie jemanden, der wichtige E-Mails verschickt?

Falsche E‑Mail gesendet?Sie haben 24 Stunden Zeit,um sie zurückzunehmen.

„Senden rückgängig“ und der Outlook-Rückruf stoßen schnell an Grenzen.

SO FUNKTIONIERT ES

Recall24 direkt neben „Senden“. Auf Wunsch automatisch.

Für die E-Mails, die Sie gern zurücknehmen würden.

Für die E-Mails, auf die es ankommt.

Was ist passiert? Der Bericht zeigt es.

Für alle, die täglich E-Mails an Kunden, Patienten und Gäste schreiben.

IHRE E-MAIL BLEIBT IHRE E-MAIL.

Das sagen Nutzer

RECALL24 INSTALLIEREN

Häufige Fragen

Warum sollte ich E-Mails über Recall24 senden?

Ich habe doch schon „Senden rückgängig machen“ oder den E-Mail-Rückruf. Wozu brauche ich Recall24?

Und wenn ich nie eine E-Mail zurückrufen muss?

Ändert Recall24, wie ich E-Mails nutze?

Was bedeutet das für den Empfänger?

Kann ich eine E-Mail nach dem Senden wirklich zurückrufen?

Was genau passiert, wenn ich eine E-Mail zurückrufe?

Was passiert nach dem 24-Stunden-Zeitfenster?

Braucht der Empfänger Recall24?

Kann ich E-Mails mit Anhängen senden?

Ist die Betreffzeile geschützt?

Kann ich wählen, wann Recall24 verwendet wird?

Was ist ein Vorfallbericht?

Wie installiere ich Recall24 für Gmail?

Testen Sie Recall24 kostenlos.

Kennen Sie jemanden, der wichtige E-Mails verschickt?

Falsche E‑Mail gesendet?
Sie haben 24 Stunden Zeit,
um sie zurückzunehmen.